Privacy Policy
1 Who We Are
Business Name: Slochd Lettings
Website: www.slochd.com
Location: United Kingdom
2 Information We Collect
We may collect and process the following information:
Information You Provide
Name
Email address
Phone number
Booking details
Messages sent through our contact form
Payment and billing information
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referral sources
This information may be collected through cookies and analytics tools.
3 How We Use Your Information
We use your information to:
Respond to enquiries
Process bookings and payments
Communicate with guests
Manage reservations
Improve our website and services
Monitor website performance and usage
Comply with legal obligations
4 Legal Basis for Processing
Under UK data protection law, we rely on the following lawful bases for processing personal information:
Consent — when you submit enquiries or accept non-essential cookies
Contract — when processing bookings and payments
Legitimate Interests — to improve our website, services, and guest experience
Legal Obligations — to comply with tax, accounting, and regulatory requirements
5 Payments
Payments made through our website may be processed securely by third-party payment providers. We do not store full payment card details on our servers.
6 Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may include:
Essential website functionality cookies
Analytics cookies
Performance and usage tracking cookies
We may use services such as:
You can control or disable cookies through your browser settings.
7 Sharing Your Information
We do not sell your personal data.
We may share information with trusted third parties where necessary to operate our business, including:
Payment providers
Website hosting providers
Analytics providers
Booking platforms such as Airbnb, Coolstays
These providers are required to handle your information securely and lawfully.
8 International Data Transfers
Some third-party providers we use may process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are used to protect your personal information in accordance with UK data protection law.
9 Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain booking records
Meet legal, tax, and accounting obligations
Resolve disputes
In most cases, booking and enquiry information will be retained for up to 12 months unless a longer retention period is required by law.
10 Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request transfer of your data
Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
11 Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, or disclosure.
While we take reasonable steps to protect your information, transmission of data over the internet is not completely secure and is undertaken at your own risk.
12 Third-Party Links
Our website may contain links to third-party websites including Instagram and Airbnb. We are not responsible for the privacy practices or content of those external websites.
13 Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.
14 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
15 Contact
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Slochd Lettings
Email: hello@slochd.com
Website: www.slochd.com